Claims

In the event of any claim emergency, you have three options to report your claim.

OPTION #1 - CALL US

Higgins Insurance is here to support you in the event of a claim. During our regular business hours (M to F 8:30 am to 4:30 pm) please call 1-866-273-2911 to speak with a team member. If you need to report this claim after-hours, call 1-866-273-2911 and follow the prompts to be directed to our after-hours claims service.

OPTION #2  - CONTACT YOUR INSURANCE PROVIDER DIRECTLY

If you need to report your claim outside of our regular business hours (M to F 8:30 am to 5:00 pm), you can contact your insurer directly. Please see the phone numbers below.​
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Direct after Hours:
 
Aviva Insurance: 1-866-692-8482

Aviva Elite Insurance: 1-866-692-8482

CAA Insurance: 1-877-222-1717

Coast Underwriters: 1-866-301-1791

Echelon Insurance 1-866-931-0570
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Economical Insurance: 1-800-607-2424

Fundy Insurance: 1-888-346-6610

Hagerty Insurance: 1-888-348-9469

Intact Insurance: 1-866-464-2424

Nordique Insurance: 1-866-424-2424

Northbridge Insurance Claims 1-855-621-6262

Pafco Insurance: 1-800-561-7222

Pembridge Insurance: 1-800-235-8784

Portage Mutual Insurance: 1-800-565-1000

Premier Marine Insurance: 1-800-235-8784

South Eastern Mutual​: 1-506-386-9002​

Travellers Insurance: 1-800-661-5522

option #3 - contact us by filling out this form

If your claim is less urgent and you are not able to give us a call, please fill out the form below. During our regular business hours (M to F 8:30 am to 5:00 pm) we are committed getting back to you within 30 minutes. If you submit the form outside of regular business hours we will connect with you the next business day.

Helpful information for filing a claim:

• Your full name and policy number
• Date and time of claim incident
• Location of claim incident
• Contact information for all persons involved, including witnesses
• Other pertinent information, depending on type of claim

​No matter what option you choose, please be sure to also contact us as soon as you can to ensure we are aware of your situation. This will facilitate the claim process and help us make sure the claim is handled in a timely and appropriate manner. No one plans to have accidents and filing claims can be stressful. Higgins Insurance wants to help streamline the process and make sure your claims process is as smooth as possible.​

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Testimonials

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​" Below is what I say to people whenever they ask about who I'm insured with:  "I was a new customer to Higgins - less than 2 months - when the unthinkable happened and I had a major car accident.
When I called Higgins their first question was "are you ok?" "Can we do anything for YOU?"
They made me feel like I was speaking with a friend.   My claim was painless. No jumping through hoops, no weird requests, just whatever they could do to make it easier for me.  They are truly customer focused, I highly recommend Higgins to all my CUPE brothers and sisters.  Fast, efficient, friendly, reasonable prices and always just an email or phone call away when needed.  Thank you, "

Diane Daigle
EMD Ambulance NB MCMC – Moncton, NB

" A few years ago, at 9:30 pm on November 22, my basement floor broke. Water pressure from a blocked storm drain in New Maryland cracked the floor opening a crevice the 52 foot width of the basement. About a dozen neighbours' basements had flooded about 3 hours before, but pressure simply built up under my house until the concrete could no longer take it. Water gushed in for 22 hours. Opening the sewer clean-out to allow some water to flow out alleviated the water level. Nevertheless, there was significant damage. Early morning on November 23, I called Robert Keays at Higgins Insurance. I didn't check to see whether he was the touchpoint for these claims or not but, for many of us in the RCMP, he was, and is (whether you call him Robert, Bob or Bobby), the face of Higgins Insurance, so he was the first contact who came to mind in a hectic time. Within an hour, there was an adjuster at our house. The cleaning of the mess, moving and storage of items, and the assessment by engineers and building inspectors soon followed. From then to settlement, I was always able to contact somebody; no voice mail or waiting days for a call back. The settlement was smooth, no haggling over storage costs, or what needed replacement, and no waiting for a cheque. I've told co-workers, "If you aren't insured through Higgins Insurance, you are not insured with the right company." I've since insured both of our vehicles through Higgins Insurance. As well, I scored a bottle of wine from a neighbour, a provincial government employee who I referred to Higgins Insurance...he said he saved substantially by changing to Higgins Insurance. Savings are a factor, but personal service through Higgins means a lot because, when you do need service, you are looking for a friendly contact, not roadblocks. "

Colin Farrar 
Fredericton, NB

More Testimonials