TEstimonials
I’ve been a long time customer of Higgins insurance and I am very satisfied with the excellent service that I have received from Robert Keys and his team over the past 15+ years. As a client, I truly feel that they have been looking out for my best interests and that they appreciate my business. Their knowledgeable and personable staff has offered me and my family peace of mind of knowing that we are protected and well insured. I myself have referred Higgins insurance to several co-workers and friends over the years with no hesitation. Thanks again to the Higgins team and keep up the great service.
Michel St-Amand 
I have known Bob Keays for over 20 plus years. He's been in the insurance business for decades and he's assisted and provided excellent guidance to a multitude of RCMP members across Atlantic Canada in particular, and indeed across Canada. A honest and very caring person who gives his clients his ultimate attention. His intimate knowledge of the insurance business is exactly what members need. I would highly recommend the services of Bob Keays.
Roy Hill M.O.M. S/Sgt. RCMP (retired) L Division SRR 
I am a relatively new client of yours, having switched insurance providers a number of years ago when I learned about your partnership with the RCMP and with RCMP veterans in New Brunswick.
I am thoroughly pleased with the products and service I receive from Higgins Insurance. Your employees have always been professional, courteous and prompt. For me, having insurance is more than simply about having insurance coverage. It’s about the peace of mind knowing that you'll be there in the unlikely event I need to reach out to you. I have read a number of testimonials from other RCMP clients of yours and, based on what I have read, I have every confidence that help will be there if I never need it. I would like to thank you for the partnership you have with our organization and with serving members of the RCMP. Your generosity over the years contributing to the education of RCMP and veterans family members is beyond compare. We very much value the partnership we have with you and look forward to working with you well into the future. Sincerely, Bob Rochon RCMP Veterans Association Treasurer / Trésorier NB Division / Division du Nouveau-Brunswick 
I want the world to know how impressed I am with Higgins Insurance!
It took me three years to convince my spouse to move our insurance policies to Higgins. We had dealt with the same, local company for almost forty years. “What if they aren’t there when we need them?”, he worried. “They are far away from our community”, he said. I knew of fellow CUPE members who were more than happy with the savings and service. Friends recommended and encouraged us to have a free assessment done. We did! We are saving hundreds of dollars a year! The very first time we needed service was beyond awesome. We purchased a new vehicle a few weeks ago. Both my husband and the car salesman had NEVER experienced such an efficient and unbelievably fast transfer of necessary paperwork etc.. Bravo to you Higgins Insurance! No regrets and a huge thank you for impressing these guys! I give you ten stars and will continue to recommend you to others. Thanks again! Terri Black Educational Support Staff CUPE 2745 
" Just want to say thank you to you and your team at Higgins for the nice service. On November 23 I was involved in a motor vehicle collision when a driver did not stopped at a red light and rammed into my new vehicle. I had to go to the hospital by ambulance but everything was fine; back pain but nothing broken. I make one phone call to you guys and everything was taking care off. My vehicle was in repair for 8 weeks due to parts that had to be shipped from Germany. What I liked the most is the nice flow in which everything was done... no stress. Once again thank you."
Norm Branch Retired RCMP 
" I am writing to share with you my personal experience dealing with Higgins Insurance, the company that sponsors the RCMP Centennial Scholarship program by donating $5000 per year to the program.
In 2012, I contacted Higgins Insurance for a quote for home owners insurance. At the time I was paying approximately $800 per year which I felt was high. The quote that I received from Higgins Insurance was half that amount for the same coverage and my rate has changed very little over the past 5 years. A couple of years ago, I asked for a quote for my vehicle insurance and it was almost the same as what I was paying so I decided to stay with the company that I had been with for over 40 years. This year, I decided to ask Higgins Insurance for another quote for my vehicle insurance and to my surprise, it was almost $300 cheaper for the same coverage. In addition, I received an additional 10 % discount on my home owners insurance. This was quite a saving for me and I am passing on my experience with Higgins Insurance for your information. In addition to great prices for insurance, the staff at Higgins Insurance are very professional, knowledgeable and always willing to answer questions or provide advice." Rollie MacNeil Retired RCMP 
" After 29 years with the same company we have just switched our cars and home policy to Higgins Insurance. The rates were unbeatable. I dealt with Amanda Burke. She was lovely, helpful, and put up with my multiple questions with great patience. Change is hard, but Amanda made it easier. Thanks Higgins Insurance! "
Tracey Sullivan CUPE Nova Scotia Local 5047 Halifax Regional School Board 
" I met Bob Keays at the CUPE Nova Scotia Convention, Bob is definitely not your typical hard selling insurance person. He will advise you up front that you may not get the lowest quote, but Higgins Insurance will give you great service. So 5 years ago I called for a quote and have been with Higgins Insurance ever since. He was right about the service and as an added bonus I actually saved $500 per year on the coverage for my house, motorbike, car and four wheeler. Last year my partner got travel insurance thorough Higgins Insurance at a great savings and no troubles. I can fully endorse Higgins Insurance and the great service they provide to my fellow union members. If you are frustrated with the big guys why not try Higgins Insurance. "
Jim Laverie Area VP, CUPE NS Local 8920 Yarmouth-Digby-Roseway 
" Working with Higgins Insurance has been wonderful. The staff are efficient, helpful and knowledgeable. My husband and I are extremely happy with the auto and home insurance premiums, saving over $45 a month. Dave Hidgon is personal and very professional. His financial coaching is so valuable and imperative. Thank you very much Higgins Financial. "
StephanieWorth Anglophone South School District Facilities Department 
" Recently our home and car insurance were coming up for renewal. The topic came up during an outing with friends and we were advised to contact Claudine Palmer at Higgins Insurance. I called Claudine and went over our present coverage. I was very impressed with her knowledge and professionalism. Obviously cost is important but I dont think my wife and I would have made the switch had we felt that she did not have our best interests at heart.We are now clients of Claudine and will recommend her, whenever the subject comes up."
Larry Kingston Firefighter-Saint John, NB 
" To whom it may concern : I had the privilege of listening to Mr. Keays when he addressed the New Brunswick Association for Respiratory Technologists in Fredericton. He came to appraise the Association of the services and benefits available through Higgins Insurance and to show his willingness and capability of making our professional group take advantage of it. I was then insured by ------- Insurance Inc. A few days later I was rather surprised and disappointed by a letter from the company stating that my coverage would be terminated and that they would not renew my insurance coverage (car and home) all this in the middle of the crisis in the Insurance Industry. I tried several other insurers to receive only a flat refusal. For the most part, they would not accept new clients My car was more than 10 years old. It was then that I remembered Mr. Keays presentation and made contact. I found a courteous service from a trustworthy person, always available, a font of knowledge able to answer all my questions and worries, helpful suggestions and most importantly good prices! At the receiving end of his expertise for a number of years, I can unequivocally state that the NBART should not ignore this true gift. WELL DONE & THANK YOU ! Sincèrement "
Suzane Doyon RRT Moncton NB – Moncton, NB 
" We have been dealing with Angie for 6 years now. Angie and Higgins Insurance were recommended to us for our Motorcycle Ins. We loved her service and smile so much we transferred our 2 vehicles over to her as well. It's an added bonus that we deal with her and her personal touch and not a somebody at a 1-800 number. In the past 6 years she has seen us through our 2 teenage boys and their learning curves driving. We also consider her as one of our great friends and someone who will give us advice about what options are available when buying or selling. If we were on the road looking at vehicles or our boys buying at the last minute she was a phone call away to get the insurance up and running. Always looking for the best deal for us and the boys. At the end of the day I can honestly say we have never felt more at ease dealing with insurance issues. We not only consider this lady a great broker but now a great friend. Angie Rocks"
Rick & Tracey Flann, Long Reach NB 
" Hello Friend: My name is Mitch Jackson who has been purchasing all my insurance needs (auto, home) with Higgins Insurance for over 20 years. I am presently retired after serving 34 years as an Addiction worker for Atlantic Health Sciences Corporation and the last 17 years as President of CUPE local 813 serving over 1,800 members. My personal experience with Higgins Insurance has kept me with this company for over 20 years. It is the quality of services, reasonable and affordable rates, arranged payment plans and their fast and effective service in the time of need. Up until my retirement, May 15, 2012, I support and recommended Higgins Insurance to my members. To simply make a telephone call and get a quote before the renewal. They have nothing to lose, no commitment. After this, I have had a lot of feedback that members are switching to Higgins Insurance, and being happy that they did call them. I still recommend to anyone to call for a quote from Higgins Insurance. Sincerely, Mitch Jackson. "
Mitch Jackson Retired President CUPE 813 – Saint John, NB 
" Every year when it’s time to renew your house and car insurance you’re thinking “perhaps if I shop around I could get a better rate”. Well two years ago I finally decided to do just that.
I had heard Bob Keays speak on the special group rate for CUPE members and decided it was time to check into the rates at Higgins Insurance. Best decision ever! We saved about $ 800.00 on our house, car, and trailer coverage with Higgins. Recently we had the misfortune of having to use our coverage because of a traffic accident. Many people told us “even though you didn’t cause the accident you will have to pay”. I expected the worst. After a call to Higgins we discovered that the cost of a rental and the deductible was covered. Awesome News! I truly believe that our friends at Higgins Insurance value customer service and work with us mind . Signed, A satisfied customer! " Susan Colwell CUPE 2745 – Saint John, NB " The Alex "Sugarcamp" MacDonald Memorial Golf Tournament has just celebrated it's 15th year of operation.The tournament is held each year at the Dundee Resort the weekend after Labour Day. The weekend after Labour Day workers well due to the fact that the vast number of participants are union activists and supporters it's a time to remember a dear friend, union and community activist.We have between 80 - 100 golfers and friends participate each year for the full weekend. Bob Keays with the support of Higgins Insurance has helped us make the tournament a success over the years. The tournament over the 15 years has donated and raised funds for various organizations across Nova Scotia and beyond. The outreach and the connection people make at this tournament is unbelievable, heads of unions, NDP MLA's participate each year, Rick Clarke the former President of the Federation of Labour, Canadian Union of Public Employees, UNIFOR, NSGEU, Labour Council, Canadian Union of Postal Workers Atlantic Region Director and the list goes on and on. Higgins plays a very important role with the support and sponsorship of the hole in one over the last few years. Participants and family are always impressed to see this support, and as organizers of the tournament we will to personally thank Higgins Insurance for their support of this worthwhile tournament. I would like to name a few of the organizations who have received thousands from proceeds from this tournament. Leeside Society Port Hawkesbury, Transitition House Sydney Cape Breton, Run for the Cure, Heart and Stroke Foundation, Stephen Lewis Foundation, Cape Breton Burn Camp, Two Rivers Wildlife Park, Scholarships for two students going to Trade School, this is just to name a few of the groups/organziations, over the years. We have been very fortunate to have the support of many organizations, union and businesses. Thanks to Bob Keays and Higgins Insurance for your on going support of this golf tournament. In Solidarity- "
Ivy & David Shaw Organizers Alex "Sugarcamp" MacDonald Memorial Golf Tournament 
" For the past 17 years I have been with another insurance provider. During this time, I have had no claims on my home or vehicle. This year, for some inexplicable reason, my rate jumped several hundred dollars on both policies! Enter Higgins Insurance. Same coverage as before, and my annual insurance rates are now palatable! My thanks to Leslee Chambers and Bob Keys for their outstanding customer service! "
Jim White Moncton, New Brunswick 
" Having dealt with other Insurance Companies and Brokers and trying to get a “real person" on the phone was challenging, but talking to Higgins Insurance was a pleasure. Every person I spoke to there was very helpful. No hassles. The people at Higgins Insurance are always helpful and very friendly. I am very happy I called for my free quote, which I received the same day I called, and now I am saving more than $35 a month on my insurance. Very well worth it. Thank you very much Higgins! "
Jean-Francois Leblanc Membership Co-ordinator International Police Association-Atlantic Canada 
" You’ll be pleased to know I’ve switched over my home insurance to Higgins. I’ve been dealing with Wendi Bradley. She could teach a class in customer service. Excellent all around professionalism. I’m impressed. There were a number of unknown hurdles to jump in my particular case and she was able to overcome each one with a great deal of patience. Hope you can pass this along to the owners. "
Mick O'Kane New Brunswick Federation of Labour 
" Higgins Insurance has been my home and auto insurance provider since 2010. Thankfully I've never had a serious mishap during this time, but I've always known that should I need them, Higgins Insurance would be there for me and my family. The staff is friendly, knowledgeable and values their clients as people rather than policies. I wish that I had been a client prior to 2010 but now that I am, I'm here for the long haul. "
Stephen Belyea Rothesay, New Brunswick 
" I was paying $140 per month for house insurance and a little over $100 a month for car insurance when I was introduced to Higgins Insurance about year ago. Since then I have saved $80 a month on my house insurance and a little over $30 a month on car insurance. This means more money in my pocket to buy the things I need for my family. Thank you Higgins Insurance. "
Lois MacDougall NSGEU Regional Council Bod Representatives Glace Bay, NS 
" I have been a customer of Higgins Insurance since 2005 when they partnered with CUPE. I had a claim in 2006 after hitting a deer and was treated superbly. Their quotes are competitive annually which is why I am still with them. "
Nan McFadgen Local 2330 
" I met Robert Keays representing Higgins Insurance at numerous labour functions and was always impressed with his commitment to his family and his community. So when I was looking for a better price for my home and auto insurance I gave him a call. I got friendly, expert advice, saved around $500.00 on my home and two cars and ended up with even better coverage. The whole process was fast, efficient and very convenient. "
Jacqui Giffin BSc. MLT Laboratory Technologist CUPE 1933 
" In my 10+ years as a client of Higgins Insurance I have had nothing but exceptional service and great prices. Give it a try a quote is free! (and sometimes you could win a car !!!!) Bob is there whenever you need him be it night, day, weekend, he always gets back to you with a call or email or text. He and the Higgins Insurance team exemplify great customer service and friendliness. “Neither snow nor rain nor heat nor gloom of night” stops our brother Bob from walking beside you on that line when you need that extra support. "
Adrian Crossman RT Orthopaed Advanced CUPE 813 Healthcare 
" Higgins Insurance has offered their services to my local for the last 5 years. I have had nothing but positive feedback from my membership about the services provided by them. Personally I saved $54 a month on my insurance (2 vehicles and my home) more than $600/yr. for the last 4 years. I had one member of my local save over $1200 on home, cottage and vehicle insurance when they used Higgins Insurance. I have known Bob Keays for 5 years and have found him to be an honest, hardworking individual who I believe has the best interests of the Labour movement in his heart. I would have no hesitation recommending Bob Keays and Higgins Insurance to anybody looking for a great deal on insurance and quality service. "
Paul Johnson BPresident CUPE Local 486 City of Saint John inside Workers Union 
" I have been with Higgins Insurance for about 4 years now, wish I had of switched over sooner. Not only are the prices great but the service is incredible. One person in particular, Bob Keays, always seems to find the good in people and has a way of making everyone he meets feel that they are special. Bob makes this world a better place to be just by having such a positive outlook on life. If only all Insurance agents could be this incredible. I certainly lucked out when I joined Higgins Insurance. "
Belinda Dickson Nova Scotia Federation of Labour Halifax Water Local 227 
" I have been a client of Higgins insurance for the past 20 years. I have dealt with Robert Keays on more than one occasion. I always received excellent service. They make extra efforts to give you the best rate and coverage that suits your needs. They also provide their clients with bilingual service. It is always extra nice to be served in your mother tongue especially in a stressful situation such as when you have an accident. I highly recommend Higgins Insurance. "
Martine Laflamme 
" We have had an excellent relationship with Higgins Insurance for ten years. They continue to provide our members with excellent service and very competitive rates. I can personally speak to their rates as they have quoted me a price 800$ less than my current insurance provider which includes twice the liability coverage. "
Johnathan Galloway BHSc, RTR Quispamsis, NB 
" I have been a very happy customer of Higgins Insurance for more than 10 years. Everyone you deal with has one goal; your complete satisfaction based on the right insurance at the right time for a very fair price. I have insured vehicles, homes and apartments over this period and always found their services first-rate. Every time I've comparison shopped what they have offered they have always quoted the best price with the best coverage. Why go anywhere else? "
Steve Graham, retired CO / Deputy Commissioner for Atlantic Canada 
" I've been with Higgins insurance nearly 10 years now and save big on my home and auto insurance compared to friends and colleagues. I've referred at least 10 people to Higgins and they always come back to me with the same response... "Thank you"!! Higgins are a great group of people and strive to provide the truths about coverage for their clients. I have been to presentations from Bob Keays and they really love to make sure you are covered. A++, Ryan Lewis "
Ryan Lewis RCMP - NB 
" Now at the age of 61, I have been with Higgins Insurance for my vehicles and house insurance for, I think, the past seven or eight years. When I had a camper trailer, it was also insured through Higgins. In earlier years, I was with the same ‘local’ Fredericton agent for several years when I discovered that I could get substantially less expensive rates from a ‘private’ insurance company that serves exclusive ‘groups’ affiliated with Alumni’s and such. Through my affiliation with the New Brunswick Police Association, I had the opportunity to meet Higgins representative ‘Robert Keays’. Prior to the due dates for the insurance policies that I had, I received a quote from Higgins Insurance for my two vehicles, my home and my travel trailer. The insurance coverage that I was quoted, was either equal to what I already had or in some cases much better. Surprisingly, the annual cost for insuring my vehicles, my home and my trailer was substantially less than I was getting from the ‘private’ company who was legendary for providing the best rates. This was obviously not the case. What I found especially important, was the personal service that I received from the Higgins staff. No more getting voice mail and number prompts when I called regarding my insurance policies. With Higgins, my phone call is always answered by a staff member and my call is always promptly directed to the correct person for me to speak with regarding my policies. During renewal time, I can always trust Higgins Insurance to provide me with the best rates without having to negotiate every year. Costed in with my car insurance is the ‘forgivable accident’ clause. For just pennies a day, I have the assurance that my rates will not increase should I be unfortunate enough to have an accident. When it comes to my home insurance, I find that the Higgins staff always keep me apprised of what coverage I should have, leaving no surprizes should a disaster occur. Since being with Higgins Insurance, many of my friends have switched to Higgins after they have done cost comparisons. Most recently, my daughter and son-in-law have switched over to Higgins Insurance. With the Higgins Insurance office situated in Rothesay, New Brunswick, they are as close as a phone call away with their convenient toll free number. I did have a damage claim when I owned my travel trailer and I can truly say that the matter was handled promptly and professionally. "
Ralph Currie Retired Police Officer 
" After years of being a loyal customer with another company, and knowing Bob from numerous conventions and conferences, my insurance policies were coming up for renewal. I thought I’d “shop around”, and when I did I contacted Higgin’s and was pleased to find that the service and the knowledge that employees of Higgins Insurance was the same as the great service and knowledge that Bob had provided. Then following a quote, come to realize that not only the service and knowledge were unbeatable so was the price. Thank you to Higgins Insurance and Bob Keays. "
Patrick Colford President New Brunswick Federation of Labour 
" We have had all of our insurance needs taken care of by Higgins Insurance for more than 15 years, and we could not be more satisfied. We demand the best value for our hard-earned money and Higgins Insurance exceeds our expectations. We enjoy outstanding coverage, the lowest premiums and exemplary service. What more could we ask for? We highly recommend Higgins Insurance to our family, friends and professional colleagues. "
Bernard & Debbie Bemister |
Bob Keays (and Higgins Insurance) came into my life 10 years ago as local coordinators and supporters of our Referee Development Program. Since then, my relationship with Bob has developed into a valued friendship. Bob is a kind-hearted, upbeat person who cares deeply about others and is always there when you need him. Whether it involves the big picture work, such as promotion of our camps, or the nitty-gritty get your hands dirty tasks like barbequing hot dogs for the kids when they come off the ice, you can count on Bob to get the job done! He is always with a great attitude and positive energy when dealing with the task at hand.
Bob is a person of high integrity, passion for helping others, and making this world a better place. These values align perfectly with his place of employment at Higgins Insurance which was built on a foundation of world class customer service, kindness, and treating clients like family. If you are looking for people who will be there when you need them, then I recommend you speak with Bob Keays and the fine folks at Higgins Insurance. Thank you! Don Koharski 
I have been a client of Higgins Insurance for over 15 years. Higgins Insurance has always been there for our home, auto and recreational vehicle insurance needs. Over the years when I’ve had to go through the claims process, the staff at Higgins has been super helpful. As police officers, we often deal with various insurance companies. This has given me a greater appreciation for how professional the staff at Higgins Insurance are whenever I call for my insurance needs. I always get an answer in the first instance which is refreshing when dealing with insurance companies! Thank you and your office for all that you do for member of the RCMP!
Hubert Martin 
I have been with Higgins insurance since 2013. Robert Keays came to my office to do a presentation and I was sold. The team is professional and will work to get you the best deal they can for your insurance needs. When my wife had an accident in 2015, they took great care of us and ensured that we had everything we needed. The prices are awesome and the agents are very easily available. I am more than satisfied with Higgins insurance.
Robin Levesque Retired RCMP officer 
"I have had the pleasure to have talked with Bob numerous times over the years. He always seems to be genuinely interested in talking to you. The other staff at Higgins Insurance have been very helpful and professional. When I first signed up with them it was only a few days before my insurance was due for renewal but they got it done. I personally have my home and car insured with them and am paying for both what I used to pay for my home with the same coverage. The only regret I have about dealing with Higgins is that I did not switch my insurance to them sooner. In Solidarity Dwayne Foster 
"Initially, I transitioned to Higgins Insurance because of my relationship with the caring employees and their involvement in the community. Since then, my parents have become faithful customers, and also my children as they developed their own insurance needs. It is important to me that I can always count on Higgins Insurance to take care of all three of our generations. We have all saved money through Higgins Insurance’s competitive rates, but more importantly, they continually evaluate our current policies and advise my family on what changes are necessary to keep us protected as we go through our various stages of life. Thank you Higgins Insurance for protecting my family, peace of mind, and outstanding service. " Mike Carr B.Sc. Manager SJEMO/ Platoon Chief SJFD City of Saint John 
"I trust the friendly staff at Higgins Insurance with all my insurance needs. I first met Bob Keays at a NB Federation of Labour Convention many years ago. Bob is honest, friendly and passionate about people and community. Thanks for looking after my insurance needs, Higgins Insurance." Dawn Robichaud Retiree from CUPW 
" If you are in search of a FANTASTIC insurance broker you seriously need to check out Higgins Insurance. Melissa Chevarie saved me more than $300 a year on my house insurance and car insurance. The best part is Melissa very anxiously contacted me when she discovered she could save me some money. That seldom happens! Higgins is located in Quispamsis and their number is 849-7800. Melissa's email is [email protected]. Happy savings everyone! "
Sue Tobias Administrative Assistant II-Sussex Regional High School 
"Claudine Palmer has been a tremendous help with our home/ auto policy and advising us on who to speak with re: our small commercial policy Claudine has gone out of her way helping us find the best rates available and all the while explaining the policies in detail . She is always approachable and easy to contact then always follows up immediately. Claudine is definitely a positive asset to your organization and I am constantly telling people about the great rates and service we have experienced during our time with Higgins Insurance."
Chris Hoyt Firefighter - Saint John, NB 
" As the date for my insurance renewal was approaching with yet another rate increase, I decided it was time to shop around. I have heard Bob speak at our AGM in Fredericton and decided to give him a call. Best decision ever. Higgins quoted me a price for my auto and home and I was sold. They made the process of switching companies very easy. I am very impressed with their friendly and efficient service. I am now saving close to $500.00 per year...yes this is an extra $500.00 in my pocket. They seem to appreciate their customers. If you are looking to save money with great customer service you should give them a call. I highly recommend Higgins Insurance as I am one happy customer. Thank you!!! "
Gail Baker School Library Worker, HMS/Croft Elementary/GG – Miramichi, NB 
" I just wanted to take a moment to thank you and Leslie for all your help with regard to providing me with home insurance through Higgins Insurance. The process was so easy and quick. I was very worried that getting insurance for my new home would be unaffordable. I couldn't be happier with the rate that you worked out for me! I have already recommended Higgins to numerous friends and family members. Thanks again! "
Dave Dort President CUPE Local 227, Wileville, NS 
" I first heard about Higgins Insurance at a labour meeting. When it was time to renew my automobile insurance I decided to give them a call for a quotation. Friendly service was the first impression I noticed about this company. They were able to get me better coverage for less money than my previous insurance company. Any time I have had a question or needed to make changes to my policy I have received personal and efficient service. Since that time my family has also chosen to use Higgins for our commercial and home insurance needs with the same great results. We would highly recommend this company to others. "
Leah Morehouse CUPE 2745 – Grafton, NB 
" I met Bob Keays several years ago shortly after he came on staff at Higgins Insurance. We were at a New Brunswick Council of Hospital Unions CUPE 1252 convention. Bob fit right in with us, he still to this day will come to any and all functions that we ask him to. After one of our conventions I called Higgins for an estimate for car insurance, by the time I got off the telephone both myself and my Mother were signed on with Higgins. We combined our two policies together to save over $700.00 per year. We have been with Higgins Insurance ever since then. We have our travel trailer insurance also with Higgins. Our house insurance will most likely move to Higgins when it comes up for renewal. Although I have not had a claim (thanks be to God), I know that if I ever need to use my insurance that Higgins will make me whole again. Thank you Bob Keays for putting me in touch with Higgins Insurance. "
Marilyn Brennan VP CUPE 908.1 – Fredericton Hospital – Fredericton, NB " Below is what I say to people whenever they ask about who I'm insured with: "I was a new customer to Higgins - less than 2 months - when the unthinkable happened and I had a major car accident.
When I called Higgins their first question was "are you ok?" "Can we do anything for YOU?" They made me feel like I was speaking with a friend. My claim was painless. No jumping through hoops, no weird requests, just whatever they could do to make it easier for me. They are truly customer focused, I highly recommend Higgins to all my CUPE brothers and sisters. Fast, efficient, friendly, reasonable prices and always just an email or phone call away when needed. Thank you " Diane Daigle EMD Ambulance NB MCMC – Moncton, NB 
" I have been dealing with Leslee Chambers from Higgins Insurance for the past 5 years. Leslee and her company have been excellent to deal with. They offer great rates and usually out price any of the competition. I was referred to Higgins by a coworker and since then have also referred many other coworkers to Higgins Insurance. "
CST Darren Legere General Duties Port Hawkesbury RCMP 
" Since becoming a client in 2009, I've always appreciated the professional advice and service I have received from James Higgins and the team at Higgins Insurance. They are always courteous, timely and helpful."
Jeff McAloon, President & Chief Executive Officer Saint John Regional Hospital Foundation 
" Just wanted to send a quick word to acknowledge how very pleased my wife and I are with the services we’ve received from Angie in the past two weeks. Her attitude and professionalism are something we have lamented in the past but we are extremely pleased to have stumbled upon such a competent service advisor. "
Steve Roberge Executive Director / Directeur général New Brunswick Police Commission / Commission de police du Nouveau-Brunswick 
" I am so happy that someone actually gave my own advice back to me. I always told my clients its best to shop around for the best price for the best value. So, after being with my insurance company for over 10 years, I took the advice and called up Higgings Insurance. After a 5 minutes conversation, I saved $480 on my Auto Insurance and $60 on my Home insurance per year for the same coverage. Thanks for the great advice Bob!! "
Troy Burke Fredericton, New Brunswick Business Manager, Volkswagon 
" Sunday morning on January 13th, 2018, I went downstairs and when I stepped on the carpet i noticed that it was all wet. Then I called my husband to come and see what was going on. He removed the door from the subfloor and that’s when we realized that we have had a sewer backup. We were panicking, we didn’t know what to do because we never experienced anything like that before, so we called our representative Bob Keays from Higgins insurance and he was very helpful. He told us to first start by calling service master and a plumber which we did immediately. Within an hour they were here to remove the water and investigate and they told us that it was a sewer backup. The following day, the adjuster was already here to investigate and that same day we were told that we were covered. Bob called us to check how everything was going and he helped us find out how we were covered for. And from that day, everything was going very fast. They came to take the furniture out and remove the carpet and the subfloor, clean and desinfect the concrete. And everything went very well. We couldn’t ask for a better service. On that same week we received a call from a friend and when we told him what we’ve been through he wanted to know everything about the coverage and services of that insurance company. A few days later, he called us to let us know that he had changed to Higgins insurance too, and he told us that he had a much better coverage with better rates than his previous insurance company. Special thanks to Bob and Higgins Insurance for their services and kindness."
Guy and Corinne Cormier Guy – Accounts at Vitalite Health Network Corrine – Kidney Transplant Unit George L. Dumont University Hospital Moncton, New Brunswick 
" I'd like to express my gratitude to everyone at Higgins Insurance, and to let you know how sincerely impressed I was with your exceptional service. You literally saved a very special day. After the chaos of a recent relocation, I was dismayed when I managed to schedule a special family road trip on the same day my out of province auto insurance expired. Within hours, Higgins Insurance managed to get me signed up as a new customer, approved for a new policy, prepared with my paperwork, and on the road. She also managed to do it while dealing very patiently with my panic! It's hard to imagine how buying insurance could be a pleasure. But after working with Higgins Insurance, I kind of wish I had to do it again! Thank you so very much! "
Rachel Barbour Worker Counsellor 
" I was very concerned when my insurance company notified me by mail that our house insurance payment would increase by more than double the amount and the value house coverage would decrease in value. We have never filed a claim for damages but were penalized by so many others filing insurance claims. I was very disheartened. I immediately began to request quotes from various insurance companies and Higgins Insurance was one of those companies. I chose Higgins Insurance as one of the options because I had met Bob Keys whose passion for excellence I admired and his unselfish commitment to CUPE union members. I was not sorry. His staff answered the phone, no taped message asking you to press this number or that number for service. The professionalism of Higgins Insurance staff plus the fantastic savings were almost too good to be true. I can't believe I saved over $1000.00 and they added sewer back-up to my policy If you want fairness, direction, honesty and true commitment, call Bob at Higgins Insurance, you will not be sorry "
Mae Smith President CUPE Local 2094 
" I just want to pass on to you how thrilled I was when I received my auto insurance renewal last month. Not only was my premium lowered but my liability was increased! Thank you Higgins Insurance! "
Linda Dunn Halifax Regional School Board Local 5047 
" If you’re looking for Insurance, you really should talk to Higgins. I can honestly tell you I have FIVE vehicles insured with them 2 trucks a car and 2 bikes and they are saving me now over $75.00 a month! With better coverage than I had before. Believe me! If I can help out all members of CUPE I will be the first one to spread the info or the first one to criticize. But Bob Keays and Higgins Insurance are there for our members. Call them for a quote! It doesn’t cost you anything to check it out!!! "
Brien Watson President CUPE/SCFP 1253 NBCSDU 
" When I received the renewal insurance papers for my home and auto last fall, my husband and I decided that enough was enough. The prices of the premiums were increasing every year, and we had never had a claim. I called Bob Keays at Higgins Insurance, Bob is a wonderful friend to Union Members and I knew we could trust him with our needs. At the end of the day, we saved over 500 Dollars, and are receiving better coverage. The agents are wonderful to work with, we are very pleased with the service. Thank you Bob Keays and the agents at Higgins Insurance. "
Carmie Erickson, President Cape Breten District Labour Council 
" I became a customer of Higgins insurance a few years ago when I found out that they offered discounts to NBAMRT members. Although I have never had to issue a claim, all the staff I have dealt with have been knowledgeable and have answered my questions in a prompt and professional manner. I have saved both on my car and tenants insurance, as much as $15 a month on my car alone. I can’t see a reason why I would leave and encourage NBAMRT members to ask for a quote to see what they can do for you! "
Jennifer Carey BSc, BHSc, RTR, CTIC, President NBAMRT 
" I’d like to let you know how satisfied I am with Higgins Insurance. I have been a client for 13 years. I particularly like the personal service I am given on each occasion. Being francophone, it is important for me to deal in my native language. If no French speaking rep is available, I know I will get a call back within 10 minutes or less. I also know that I will be apprised of the status of a claim until it is successfully resolved. When it comes time to renew my policies, I know that what will be offered is always the best in my situation, the right coverage at the right price. Furthermore, as a member of CAMRT-NB I am eligible for a group rate negotiated by my professional association. Here is what happened to me recently. I was involved in a car accident while in Quebec. I only had to make one call to Higgins and they took the matter in hand from then on. I don’t have to tell you how comforting it was to know that there was someone I could trust and for whom I am more than a number on a file. They took care of everything, from the towing to checking the reputation of the garage, the replacement vehicle, etc. All it took was a phone call. I don’t know about you, but to me this means service! That being said, I cannot but recommend Higgins Insurance for the quality of their service, their professional attitude and the knowledge that your possessions are in good hands. "
Steve Pilotte Saint John, NB 
" Katrina and I have been clients of Higgins Insurance for many years, we have both our house and vehicles insured with them. My mother-in-law who had been insured with another insurance company for some 50 years recently switched to Higgins Insurance because of the considerable savings and better coverage. I have had only one occasion to make a claim on my vehicle insurance, and when I called Melissa at the Higgins Insurance office I received professional, friendly and speedy service. Melissa has periodically initiated reviews of our coverage without being asked and has found us savings. I have recommended Higgins Insurance to many of my friends and colleagues over the years. Their prices, coverage and willingness to help is hard to beat. "
S.Kier MacQuarrie & Katrina White RCMP - NS retired 
" A few years ago, at 9:30 pm on November 22, my basement floor broke. Water pressure from a blocked storm drain in New Maryland cracked the floor opening a crevice the 52 foot width of the basement. About a dozen neighbours' basements had flooded about 3 hours before, but pressure simply built up under my house until the concrete could no longer take it. Water gushed in for 22 hours. Opening the sewer clean-out to allow some water to flow out alleviated the water level. Nevertheless, there was significant damage. Early morning on November 23, I called Robert Keays at Higgins Insurance. I didn't check to see whether he was the touchpoint for these claims or not but, for many of us in the RCMP, he was, and is (whether you call him Robert, Bob or Bobby), the face of Higgins Insurance, so he was the first contact who came to mind in a hectic time. Within an hour, there was an adjuster at our house. The cleaning of the mess, moving and storage of items, and the assessment by engineers and building inspectors soon followed. From then to settlement, I was always able to contact somebody; no voice mail or waiting days for a call back. The settlement was smooth, no haggling over storage costs, or what needed replacement, and no waiting for a cheque. I've told co-workers, "If you aren't insured through Higgins Insurance, you are not insured with the right company." I've since insured both of our vehicles through Higgins Insurance. As well, I scored a bottle of wine from a neighbour, a provincial government employee who I referred to Higgins Insurance...he said he saved substantially by changing to Higgins Insurance. Savings are a factor, but personal service through Higgins means a lot because, when you do need service, you are looking for a friendly contact, not roadblocks. "
Colin Farrar Fredericton, NB 
" I generally call a number of insurance agency requesting quotes yearly, Higgins insurance rates could not be beat. The service is next to none and it is great talking to a friendly voice when you call. Bob Keays is outstanding! He is involved with his community and support local events and makes every effort to be personal and friendly. He is one of our biggest supporters in the police community. "
Stacy Humphrey NB Police Association 
" The Higgins Insurance Team is everything that you could want in an insurance Brokerage. They provide great personalized service at very reasonable rates. Over the past 20 years this team has kept up with my ever changing needs for home and auto insurance. I have and continue to recommend Higgins Insurance to all my colleagues, friends and family. "
Bernie Bergevin President 
" I had just received news that my house insurance policy was going up (again) and I decided to call a few companies and get some quotes. A colleague gave me Leslee Chambers’ email. I was preparing to leave for a 3 months trip outside the country and was very pleased with how fast it went. I got everything settled for my home and car insurance. Everything was done in a timely manner plus I saved a lot of money. I did get other quotes but nothing the other companies offered was as good as the quote I got from Higgins. "
Karine Dupont Payment Services Officer, EI Call Center, Processing and Payment Services Branch – Atlantic Region 
" We have been dealing with Angie for 6 years now. Angie and Higgins Insurance were recommended to us for our Motorcycle Ins. We loved her service and smile so much we transferred our 2 vehicles over to her as well. It's an added bonus that we deal with her and her personal touch and not a somebody at a 1-800 number. In the past 6 years she has seen us through our 2 teenage boys and their learning curves driving. We also consider her as one of our great friends and someone who will give us advice about what options are available when buying or selling. If we were on the road looking at vehicles or our boys buying at the last minute she was a phone call away to get the insurance up and running. Always looking for the best deal for us and the boys. At the end of the day I can honestly say we have never felt more at ease dealing with insurance issues. We not only consider this lady a great broker but now a great friend. Angie Rocks! "
Rick & Tracey Flann Kingston, NB "I've been with Higgins Insurance since 2004 when I was referred by the NB Police Association after a presentation from Bob Keays. After dealing with Leslee Chambers for many years I am very satisfied with her exemplary service always finding me the lowest price and I have never had any inclination to even look elsewhere!! I have referred many customers and will continue to do so in the future."
Corporal Jason Murray Kennebecasis Regional Police |
