Meet The Team - Higgins Insurance, part of Orbit Insurance Services

Welcome FROM OUR TEAM!

Higgins Insurance is a full-service insurance brokerage that can provide you with quality products and services, to meet your entire personal and commerical insurance needs. We are professional insurance advisors operating independently to serve all your insurance needs.

No matter what type of insurance you are looking for, it is something that you should not live without. Finding the right coverage, however, is not the most exciting task. In a world of not knowing how to navigate the insurance industry, you need someone who is 100% on your side that you can trust. Here at Higgins Insurance, you can be confident in our team’s expertise and knowledge, but also can count on our commitment to serving you. As a valued client, you are not just our customer, you are a member of our family.

Visit Our Client Portal

Meet The Team

Sales Team

Get A Quote Now

Michelle Bird

New Business Client Manager

Hometown Province

Year started in insurance:
1999

Started at Higgins insurance:
June, 2025

Family Location:
Quispamsis NB and Ontario

Last school attended and degree obtained:
Grant McEwan University – Management studies with a Major in Insurance.

First job, and what you remember most about it:
Kentucky Fried Chicken – Started at 14 years old. It was a great place to work. The thing I remember most is getting robbed one Tuesday, the next Tuesday an impaired driver drove through the front window. I didn’t want to see what was going to happen the Tuesday after that, so I resigned.

Fun Facts:
I left Ontario and moved to Quispamsis one year ago and am loving it here. I am a big animal lover and will help any animal in need. One time my dog found a baby squirrel that fell from a tree, so I raised it and set it free when it was old enough. I spend my free time with my dog Zoey, hiking, kayaking and I enjoy cooking and learning new recipes.

Volunteer/charitable work:
In Ontario I volunteered at a Women’s Shelter. I am looking for a new place to volunteer here in New Brunswick.

Get A Quote Now

Jacqueline Henneberry, CAIB

New Business Client Manager

Hometown Country

Year started in insurance:
2003

Started at Higgins insurance, part of Orbit Insurance Services::
October, 2006

Family Location:
Dartmouth, NS

Last school attended and degree obtained:
NSCC – OIT certification 2001

First job, and what you remember most about it:
Other then baby sitting, I was a cashier @ Canadian Tire in Ottawa Ontario

Fun Facts:
I hold dual citizenship with Canada & Germany having been born there. I am predominantly left-handed, but fully ambidextrous. I can swing a baseball bat; hockey stick or golf club both ways & hit them equally as hard.

Get A Quote Now

Rebecca Smith

New Business Client Manager

Hometown Province

Year started in insurance:
2007

Started at Higgins insurance:
June, 2025

Family Location:
Saint John, New Brunswick

Last school attended and degree obtained:
Saint Vincent’s

First job, and what you remember most about it:
My first job was at the local Pizza Shack. There I learned to work as a team and be a dependable person. I enjoyed trying the different topping combos that customers ordered and discovered that hot peppers on garlic fingers are amazing! To this day, nothing hits quite like a Pizza Shack pizza.

Fun Facts:
I started riding motorcycles in my late 20’s. If it’s something you always wanted to do, don’t wait. Go get your license, the open road awaits!

Volunteer/charitable work:
environmental clean up

Get A Quote Now

Sorcha Dooley

New Business Client Manager

Hometown Country

Year started in insurance:
2022

Started at Higgins insurance:
2022

Family Location:
Co. Down, Ireland

Last school attended and degree obtained:
University of Ulster, BA hons Media Studies & Production

First job, and what you remember most about it:
Dishwasher at a local golfclub! I loved the pocket money to be able to spend it on makeup and clothes. I also remember a few ‘celebrities’ coming into the Clubhouse after playing a round and I always enjoyed the free food □

Fun Facts:
I used to Irish dance and I played Viola for many years, these days I sing in many of the local bars around the SJ / KV area

Volunteer/charitable work:

Get A Quote Now

Angie Marchbank

New Business Client Manager

Hometown Province

Year started in insurance:
December 2001

Started at Higgins insurance:
May 2009

Family Location:
Hampton, New Brunswick

Last school attended and degree obtained:
NBCC – Saint John, Office Technology

First job, and what you remember most about it:
Walmart – Love dealing with the Public.

Fun Facts:
Baking and Cake Decorating; Animal Lover (Dog Whisperer)

Volunteer/charitable work:
CIBC Run for the Cure; Walk for Caroline

Get A Quote Now

Chantal Weaver, BBA

New Business Client Manager

Hometown Province

Year started in insurance:
2015

Started at Higgins insurance:
June, 2025

Family Location:
Nova Scotia

Last school attended and degree obtained:
MSVU, Bachelor of Business Administration (BBA)

First job, and what you remember most about it:
Keyholder at Hangers during high school. I remember having to work every Sunday since no one else wanted to!

Fun Facts:
I’m an avid reader! My goal each year is to read over 200 books in different media types ( physical, eBooks, or audio)

Volunteer/charitable work:

Get A Quote Now

Danny Hennessey, CAIB

New Business Client Manager

Hometown Province

Year started in insurance:
2020

Started at Higgins insurance:
2020

Family Location:
Fredericton, NB/Sylvan Lake, AB

Last school attended and degree obtained:
University of New Brunswick, Fredericton NB Bachelor of Business Administration 2007

First job, and what you remember most about it:
Managed a McDonalds Restaurant when I was 16, very much remember smelling like hot fry oil all the time, drinking way too much fountain pop and working every night after volleyball practice during high school. Learned a lot about customer service though at an early age

Fun Facts:
I am a very capable home cook and baker, and love food and the kitchen and if I didn’t end up in business would have been a professional chef in another life!

Volunteer/charitable work:
United Way Fundraising

Get A Quote Now

Nicole Samson, CAIB

New Business Client Manager

Hometown Province

Year started in insurance:
2011

Started at Higgins insurance:
2021

Family Location:
Dauphin, MB – Gatineau, QC

Last school attended and degree obtained:
Assiniboine Community College – Business Admin- Accounting specialization

First job, and what you remember most about it:
McDonalds Restaurant – I was 14, young and driven. I worked as many hours as I could and would save it all up and then go on shopping sprees. I really enjoyed the atmosphere and formed a strong work ethic while also creating some great memories.

Fun Facts:
We recently packed up our 4 kiddos and moved to Quispamsis from Manitoba for my husbands job with the RCMP and are loving it. I spend my free time learning new things. I like to bake, paint, pottery, and do all things crafty when I am not driving my kiddos to their activities. Rugby Mom. Hockey Mom. Dance Mom. □

Commercial Insurance Team

Sheila Koester, CAIB, CRM

Commercial Lines Client Manager

Hometown Province

Year started in insurance:
2020

Started at Higgins insurance:
Aug, 2020

Family Location:
SK/ON/NB – started out in NB

Last school attended and degree obtained:
Hampton High School

First job, and what you remember most about it:
Kingston Farmer’s Market flipping pancakes – Constant live music

Fun Facts:

Volunteer/charitable work:

Tammy Warfield

Commercial Lines Client Manager

Hometown Province

Year started in insurance:
2010

Started at Higgins insurance:
March, 2024

Family Location:
Belleisle, New Brunswick

Last school attended and degree obtained:
UNBSJ - BBA

First job, and what you remember most about it:
We had a farm when I was a kid and my first job(s) would have been bailing hay, feeding cows and shoveling poo lol. Does it count though that it was unpaid? We didn’t have horses so I had a riding cow named Daisy. She was so sweet and would just mosey along with me on her back.

Fun Facts:
I am a fur mama to an English Mastiff (Lucy) and two Siamese kitties Emily & Molly
My husband can microwave a meal better than I can cook one
I learned how to drive a tractor when I was 8 years old
I went to the Canada Winter Games for Shooting: Air Rifle
I enjoy reading and binge watching short series on Netflix or Prime Video (but only once the whole series is out, I highly dislike waiting for the next episode)

Volunteer/charitable work:
KUBC - Choir Member, Steward and Assistant Secretary

Customer Service Team

Carter Aker

Client Manager

Hometown Province

Year started in insurance:
2022

Started at Higgins insurance:
2022

Family Location:
Saint John, New Brunswick

Last school attended and degree obtained:
New Brunswick Community College, Saint John NB, Business Administration - Financial Management 2021

First job, and what you remember most about it:
I was a fry cook at Dairy Queen. I ate way to many chicken strips in my time there, definitely the best fast food chicken strips. I learned a lot about customer satisfaction there and how every person’s needs are very different, even if its just food.

Fun Facts:
I am 6’4 and I have a wide array of interest, I love Hunting and Guns, Video Games/PC Building, Spicy Foods (Franks Red Hot), Miniature Wargaming and Painting, Star Wars Comics/Movies (As well as any other fantasy, action, adventure movie or show), Collecting Shoes, Historical Wars and Events, Outdoors/Animals/Insects, and My Music taste go from 2022 Rap to 1940’s Classics and Anything in-between.
Lego Collecting

Volunteer/charitable work:
Every Thursday in grade 10 - grade 12 I would go to the salvation army for Saints In Action and help package food, toiletries, etc. for people in need.

Trina Eves, CAIB

Client Manager

Hometown Province

Year started in insurance:
2011

Started at Higgins insurance:
June 2025

Family Location:
Saint John, New Brunswick

Last school attended and degree obtained:
Newmarket High School

First job, and what you remember most about it:
My first job was working at a small laundromat/drycleaner in our town. I remember all the great customers and knew most of them by first name!

Fun Facts:
I moved to NB in February of 2022 from Ontario, Toronto area. I absolutely LOVE this province and will never go back. This province is beautiful, the people are kind, and the pace is much slower.

Volunteer/charitable work:

Denise Hebert

Client Manager

Hometown Province

Coming Soon

Sarah Parlee

Client Manager

Hometown Province

Year started in insurance:
2009 from a claims background and 2024 for broker background

Started at Higgins insurance:
September, 2025

Family Location:
Quispamsis, New Brunswick

Last school attended and degree obtained:

First job, and what you remember most about it:
Lawtons Drug Store - McAllister Place, the friendly people/clients and atmosphere!

Fun Facts:
I have a twin sister! Mom of two busy boys! I love animals

Volunteer/charitable work:

Melissa Thomas, CAIB

Client Manager

Hometown Province

Year started in insurance:
2003

Started at Higgins insurance:
March 2020

Family Location:
St. Martins, New Brunswick

Last school attended and degree obtained:

First job, and what you remember most about it:
Wendy’s uptown SJ. I still remember some of my client’s want on their burgers 20+ years later.

Fun Facts:
Enjoy traveling and attending concerts

Volunteer/charitable work:
Bobby’s Hospice

Rielley Byrne

Client Manager

Hometown Province

Coming Soon

Caitlin Ewart, CAIB

Client Manager

Hometown Province

Year started in insurance:
2014

Started at Higgins insurance:
November 2019

Family Location:
Saint John, New Brunswick

Last school attended and degree obtained:

First job, and what you remember most about it:
Co-Op on the westside! I was a cashier and I remember all of my regulars who came in. I also worked with 2 of my best friends and we had a blast.

Fun Facts:
I collect post cards, complete 5 running races per year and I love mac & cheese

Volunteer/charitable work:
Romero House, Marsh clean up and Run for the cure

Sheena Lee

Sheena Lee, CAIB

Service & Processing Team Lead

Hometown Province

Year started in insurance:
2006

Started at Higgins insurance:
February, 2017

Family Location
Saint John, NB

Last school attended and degree obtained:
UNBSJ/NBCC-Interior Design

First job, and what you remember most about it:
Usher at Harbour Station, meeting lots of people, working concerts and watching great hockey.

Fun Facts:
Hockey Mom!

Volunteer/charitable work:
Pals Program- volunteering in elementary schools, helping out some great kids!

Cheryl Reid-Calvin, BA

Client Manager

Hometown Province

Graeme Campbell, CAIB, CRM

Client Manager

Hometown Province

Year started in insurance:
2013

Started at Higgins insurance:
November 7, 2017

Family Location:
Saint John, New Brunswick

Last school attended and degree obtained:
St. Thomas University – Bachelor of Arts

First job, and what you remember most about it:
Atlantic Superstore – worked as a cart pusher. Remember the warm days and the cold nights, but mostly the cold nights.

Fun Facts:
I have played soccer since I was 5.

Volunteer/charitable work:

Cate Growen

Client Manager

Hometown Province

Year started in insurance:
1999

Started at Higgins insurance:
March 2025

Family Location:
All across Canada

Last school attended and degree obtained:
University of Ottawa, BA languages and Literature, Minor in History and Fine Arts

First job, and what you remember most about it:
Mon Village Bakery, as a baker. It took me about 5 years after working there, before I could eat baked goods again!

Fun Facts:
After my first visit to NS for a weekend, I left Ontario in 2018 on a whim, sold everything I had and bought a hobby farm in NS, and absolutely fell in love with the place. The rest is history!! I also have 4 dogs, 2 cats and numerous chickens and roosters, who are all very spoiled by me

Volunteer/charitable work:

Allison O'Connor

Client Manager

Hometown Province

Year started in insurance:
2018

Started at Higgins insurance:
February, 2025

Family Location:
Quispamsis, New Brunswick

Last school attended and degree obtained:
Saint Malachy’s Memorial High School

First job, and what you remember most about it:
Starbucks Barista, I loved being the happiest part of everyone’s day (coffee)! Making myself yummy drinks and eating all the baked goods that were “accidentally broken” was a huge plus. My best friend was my supervisor, and we had the best time working together. Best job ever!!

Fun Facts:
Toddler mom and dog mom of a spunky Boston Terrier named Oscar! I love animals and anything artistic, my favorite hobby to unwind at the end of the day is doing giant paint by numbers. I’m a Chinese food enthusiast, I love iced coffee and I’ll NEVER say no to a sweet treat.

Volunteer/charitable work:
United Way, SPCA, Run for The Cure, Children’s Wish Foundation, Hillcrest Church “Soul Food” program.

Darlene Swinney

Dartmouth Office Manager

Hometown Province

More Info Coming Soon!

Processing and Support

Edwin Earle, BA

Marketing Coordinator

Hometown Province

Year started in insurance:
2023

Started at Higgins insurance:
February, 2023

Family Location:
Hampton, New Brunswick

Last school attended and degree obtained:
UNBSJ – Bachelor of Arts, Double Major in Communications and Political Science

First job, and what you remember most about it:
My first job was at the KV Public Library on Saturdays. I remember it involved quite a bit of sorting and shelving books, but that was fine by me since I love to organize things. I also ran a Lego building club for kids in the afternoon and it was always interesting to see what they built!

Fun Facts:

Volunteer/charitable work:

Robyn Holder, CAIB

Service & Sales Support Manager

Hometown Province

Year started in insurance:
2014

Started at Higgins insurance:
March, 2014

Family Location:
Quispamsis, New Brunswick

Last school attended and degree obtained:
St. Thomas University

First job, and what you remember most about it:
Literacy tutor for elementary school children, watching the children improve week by week and seeing them gain self confidence

Fun Facts:
Lover of ALL things Christmas!

Volunteer/charitable work:
Our lady of Perpetual Help – Catechetical Program

Sarah Fres-Fairweather

Digital Sales Support Specialist

Hometown Province

Year started in insurance:
2024

Started at Higgins insurance:
September, 2024

Family Location:
Quispamsis, New Brunswick

Last school attended and degree obtained:
Network Administration, NBCC Saint John

First job, and what you remember most about it:
My first job was as a secret shopper, and I would go into various convenient stores and purchase cigarettes underage without being ID’d, then we would ticket the employee who rang in my purchase without ID. Best job ever!

Fun Facts:
My favourite musician of all time is David Bowie. I have a 10-year-old pet bearded dragon, his name is Dudley.

Volunteer/charitable work:
Church/ Nursing home volunteering

Sharon MacDonald, CAIB

Processing Support Specialist

Hometown Province

Year started in insurance:
1984

Started at Higgins insurance:
1995

Family Location:
Quispamsis, New Brunswick

Last school attended and degree obtained:
Kennebecasis Valley High School

First job, and what you remember most about it:
Receptionist at Guardian Insurance and developing great relationships with others.

Fun Facts:
I have lived in Kennebecasis Valley for over 40 years.

Volunteer/charitable work:
Collect for Heart and Stroke

Sharon Gass

Processing Support Specialist

Hometown Province

Year started in insurance:
1990

Started at Higgins insurance:
March, 2014

Family Location:
Saint John, New Brunswick

Last school attended and degree obtained:
Modern Business College – Executive Secretarial

First job, and what you remember most about it:
Orange Julius-Lancaster Mall, It was 34 years ago and met my Best Friend working there and we still are very close today

Fun Facts:
Love to travel with my Friends

Volunteer/charitable work:
Church

Jana Nelson

Processing Support Specialist

Hometown Province

Info Coming Soon!

Administration

Lindsay Long

Receptionist

Hometown Province

Professional designation:
Receptionist

Year started in insurance:

Started at Higgins insurance:
September 30, 2019

Family Location:
Saint John

Last school attended and degree obtained:
Simonds High School

First job, and what you remember most about it:
Shoppers Drug Mart – Enjoying the everyday interaction with people

Fun Facts:
Dance Mom!!!

Volunteer/charitable work:

Shelley MacDonald

Receptionist

Hometown Province

More Info Coming Soon!

management

T. Adrian Adams, CFP BA

VP Operations – Atlantic Region

Hometown Province

Year started in insurance:
2003

Started at Higgins insurance:
November 1, 2015

Family Location:
Lindsay, Ontario

Last school attended and degree obtained:
York University – BA in Exercise Science and Kinesiology, Minor in Athletic Therapy. Fancy way of saying “Gym”

First job, and what you remember most about it:
Working for my parents at the beach in Barrie, Ontario. We operated the “canteen”, and I was responsible to clean up the beach, take out the trash and help around the store. At age 5 I got pretty good at making change.

Fun Facts:
Secret Karaoke fan

Volunteer/charitable work:
Platelet Donor, KVMHA Board member, Hockey Coach

Dave Higdon, CAIB
B.Comm, B.A. (Economics), CFP

Senior Service Manager – Atlantic Region

Hometown Province

Year started in insurance:
1999

Started at Higgins insurance:
May 2015

Family Location:
Saint John, New Brunswick

Last school attended and degree obtained:
Memorial University of Newfoundland – Bachelor of Commerce
Bachelor of Arts in Economics

First job, and what you remember most about it:
Summer Camp Councellor – What I remember the most is the smiles on the faces of all the kids.

Fun Facts:
I’m a Newfie!

Volunteer/charitable work:
Everything Lacrosse, National Boards and NB President.

Bob Keays, CAIB

Director of Business Development

Hometown Province

Year started in insurance:
1990

Started at Higgins insurance:
September, 2002

Family Location:
Chandler, Quebec

Last school attended and degree obtained:
UNB Fredericton – Economics 1989

First job, and what you remember most about it:
Pulp and Paper Worker – Abitibi Price; The people and the discipline

Fun Facts:
My favourite mode of transportation is a Bike. Referee in Chief of Saint John Youth Minor Hockey – LOVE the Zebras

Volunteer/charitable work:
Board of Directors on the Community Foundation-Saint John; Nominated by the Saint John and District Labour Council (love giving back and the labour movement); Board of Directors TADD, NB

James Higgins,
BA, CIP

Director – Commercial Lines

Hometown Province

Year started in insurance:
2002

Started at Higgins insurance:
August, 2005

Family Location:
Antigonish, Nova Scotia

Last school attended and degree obtained:
UNBSJ – History (2015)

First job, and what you remember most about it:
Kent Building Supplies – Lumber Yard, 80 lbs bags of Concrete Mix weighed slightly less than I.

Fun Facts:
Family has lived in Kennebecasis Valley for 26 years.

Volunteer/charitable work:

Donna Flinn

Sales Manager – Atlantic Region

Hometown Province

Year started in insurance:
2009

Started at Higgins insurance:
May 2013

Family Location:
McAdam, New Brunswick

Last school attended and degree obtained:
St. Thomas University

First job, and what you remember most about it:
Cashier at M&M Variety in Mc Adam, New Brunswick. I remember all of the friendly local customers, scooping ice cream for families on a hot summer evening, counting penny candy for children and that small town community feeling where everyone knows your name.

Fun Facts:
I’ve been known to sing a karaoke tune or two!

Volunteer/charitable work:
Coaching Basketball

SEARCH

GET IN TOUCH

28 Pettingill Rd, Quispamsis, NB E2E 3R6
615-202 Brownlow Avenue, Tower 2, Dartmouth, NS B3B 1T5

1-506-849-7800
1-866-273-2911
Fax: 506-847-9816

[email protected]

Follow Higgins Insurance on:

Working Hours:
Mon - Fri 8:30am - 4:30pm

As part of an application for insurance, you must consent to Higgins Insurance collecting, using and disclosing personal information required for purposes of considering an application for new or renewal of you car or home insurance. Read our full Privacy Statement .

© 2026 TW Insurance Services Ltd. o/a Higgins Insurance